Situation:

A multi-generational luxury retailer with a global presence planned for significant expansion. However, their plan lacked a structured recruitment and onboarding process, posing a risk to growth.

Challenge:

Despite their long history of success, the retailer lacked a formal hiring and onboarding strategy. They needed a methodical approach to seamlessly integrate newly recruited top-tier sales talent with their luxury retail culture however they had no in-house expertise to drive this initiative.

Outcome:

The first action was to define roles, responsibilities, and expectations for incoming talent. The project was then shaped into detailed job descriptions, refined selection processes, and a comprehensive 90-day onboarding plan tailored to luxury retail.

With these new processes, the retailer attracted professionals attuned to high-value customer relationships and established a culture of excellence from day one. They were now confidently set for growth, supported by a workforce dedicated to the company’s heritage and future success.